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1. About our products.

What kind of products can I buy at Bien Hecho?

We have a catalogue of high quality products made by 100% Mexican businesses. On this page you can find artisan crafts (textiles, wood, weaving, gourds), organic products (food, beverages, personal hygiene) and more every day.

What kind of artisans and businesses are associated with Bien Hecho?

Our associates are artisans, producers and creatives that seek to heighten Mexican industry, producing quality goods for everyone.

Do you have a physical store?

Bien Hecho is 100% online, spreading Mexican love to the world.

What do I do if a product I like is out of stock?

Because of the elaboration time of some of our products these can go out of stock fairly quickly. Our team is always in contact with our associates to satisfy demand as oon as possible.

2. About your account.

What benefits do I get from registering as a user?

Registering as a user makes purchases much easier, starting your session in a fast and secure manner to update your shipping details, consulting your delivery status and orders.

Do I need to be registered to make a purchase?

Yes, it is necessary for you to register. Remember that signing up is quick and easy, your information is saved so that you can save time on future purchases.

3. About security.

Is the data I share on Bien Hecho confidential?

At Bien Hecho we are very conscious about your privacy, which is why we do not share your information with any businesses or for use in publicity.

What kind of security do my purchases have through Bien Hecho?

Data protection is very important to us. Bien Hecho protects all of your personal and payment data with the highest security standards. Our page has SSL protocols and all of your payments are through Mexico's most secure and advanced platforms.

4. About payments.

How can I pay for my purchases?

Payment in Bien Hecho is easy and secure. Outside of Mexico you can pay with Visa and MasterCard debit, and Visa, MasterCard and American Express credit cards. Within Mexico, you can also pay at Farmacias del Ahorro, Tiendas Extra, 7Eleven, Farmacias Benavides, Circle K, El Asturiano, Waldo's and many other establishments.

5. About shipping.

Do you send all over the world?

Yes! We use Estafeta for national delivery and DHL for international.

Still have questions?

If you didn't find the answer you were looking for, send us an email at direccion@bienhecho.com . We're here to help!